Return & Refund Policy
This Return & Refund Policy outlines how Goldiez Official handles return requests, refunds, and order-related issues. By placing an order through this website, you agree to the terms described below.
Order Review & Accuracy
Customers are responsible for reviewing order details before completing a purchase. Once an order is submitted, it enters processing and cannot always be modified.
Returns
Due to the nature of our products and quality control standards, returns are generally not accepted once an order has been processed or fulfilled.
In limited circumstances, return requests may be reviewed if an issue is reported promptly and supported by clear documentation. Approval is granted at the sole discretion of Goldiez.
Refunds
Refunds are not guaranteed and are evaluated on a case-by-case basis. If approved, refunds may be issued using the original payment method or an alternative method deemed appropriate.
- Approved refunds are processed after review and verification
- Processing times may vary depending on the payment provider
- Service or processing fees may be non-refundable
Order Issues
If you experience an issue with your order, including incorrect information or tracking concerns, please contact us as soon as possible. Providing accurate details helps us resolve matters efficiently.
Non-Refundable Situations
Refunds or returns will not be provided in the following cases:
- Change of mind after order confirmation
- Failure to provide accurate delivery information
- Delays outside of our direct control
- Orders placed through unauthorized sellers or websites
Unauthorized Sellers
Goldiez is not responsible for purchases made through third-party or unauthorized platforms. Refund or return requests related to such purchases must be directed to the original seller.
Policy Updates
This policy may be updated at any time without prior notice. Continued use of the website constitutes acceptance of the current policy.
Contact Information
For questions related to returns or refunds, please contact:
Email: [email protected]
Address: 660 Union St, San Francisco, California, 94133
Phone: 661-213-8331